The following Billing Policy must be agreed by the Customer when ordering a hosting package from Aussie Interconnect. By agreeing to our Billing Policy, you are also agreeing our Acceptable Use Policy and our Privacy Policy.

All charges are shown in Australian Dollars. Payments are to be made in Australian Dollars (AUD).

Aussie Interconnect has three payment options:
1. Credit Card
2. Cheque / Money Order
3. Bank Transfer / EFT

NOTE : Your order will not process until your payment is received

If you provide Aussie Interconnect your credit card information, you authorise Aussie Interconnect to automatically charge your credit or debit card for charges that apply to your account. Aussie Interconnect will automatically charge your credit card or debit your account with all charges that apply on the anniversary of each billing period, depending on the date and billing period of your sign-up. You are responsible for directly updating, or notifying Aussie Interconnect, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due strictly on the due date of their Billing Invoice. Invoices are sent to all clients 14 days before due date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including legal fees, court costs, and collection agency fees.

Billing Cycles

Aussie Interconnect offers four Billing Cycles for hosting charges:
1. Monthly 2. Quarterly (3 months) 3. Six Monthly (6 months) 4. Yearly (12 months).

The Billing Cycle begins on the first day you sign up.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account are charged at the time and date of purchase. Additional items are non-refundable.

Account Renewals

In order to ensure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before the plan renewal, please refer to the Cancellation section below.

Statements

Aussie Interconnect does not mail paper invoices or statements. All billing statements and invoices are sent via email to the customers designated email address.

Returned Cheques

Aussie Interconnect charges a $25.00 fee for returned cheques. Customers that issue a cheque that is returned will be required to submit future payments with bank cheque or money order, or alternatively convert to Credit Card Payments.

Credit Card Chargeback A $25.00 chargeback fee will be assessed for each credit card chargeback received by Aussie Interconnect.

Direct Bank Deposit Aussie Interconnect does NOT charge fees for accepting payment via direct bank deposit.

Our banking details are :

Bank : Commonwealth Bank
BSB : 063 840
A/C No : 1012 1813

Cancellations

Hosting plans will automatically renew until a plan is cancelled. Cancellation of service requests may be submitted via email to our Accounts Department or postal mail to: Aussie Interconnect, Attn Accounts Dept, PO Box 787, Gisborne, VIC, 3437.

Cancellation requests must be received by Aussie Interconnect a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Aussie Interconnect. Aussie Interconnect is unable to cancel your account effective for a future date. Aussie Interconnect will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Aussie Interconnect as soon as possible.

Aussie Interconnect does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Aussie Interconnect's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Aussie Interconnect reserves the right to cancel any account, at any time, without notice, for any reason contained in our Terms & Conditions or Acceptable Use Policy as Aussie Interconnect considers appropriate.

30 Day Money Back Guarantee

Each of Aussie Interconnect's shared hosting plans carries a 30-day unconditional money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund if you cancel your account within 30 days of activation.

Any request for cancellation must be received in accordance with the Cancellation provision above. Accounts cancelled/terminated by Aussie Interconnect for violating our Terms & Conditions or Acceptable Use Policy do not qualify for our 30 day money back guarantee.

This guarantee only applies to NEW customers. If you are an existing client and purchase more hosting from Aussie Interconnect, this guarantee does not apply

Refund Policy

Refunds are only available in accordance with the 30 Day Money Back Guarantee. No refunds are available after the initial 30 day period. Any request for cancellation must be received in accordance with the Cancellation provision above.

Accounts cancelled/terminated by Aussie Interconnect for violating our Terms & Conditions or Acceptable Use Policy do not qualify for our 30 day money back guarantee.

Please allow up to 14 working days for refunds to take place. Refunds will be provided by cheque or direct bank transfer.

Credit Card Chargebacks

Aussie Interconnect has a zero tolerance policy for chargeback. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Aussie Interconnect's discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.

Miscellaneous

Aussie Interconnect's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.