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Can I have Warez, Appz, Serialz and or commercial software on my homepage?No! If we find them in your directory or links to them, your entire account will be subject to... Views: 179 |
Can I host an XXX/adult sites?We do NOT host pornography/XXX websites that contain galleries or video media files. Any content... Views: 163 |
Can I modify MIME types?Yes! You can do this all through our powerful control panel system. Login to... Views: 168 |
Can I order even though I do not live in the Australia?YES, you can still order with us. We can host all international domain names and also we accept... Views: 196 |
Do I need a static/dedicated IP address?Dedicated IP's are useful if you want to use microsoft frontpage to publish your... Views: 177 |
Do you accept Paypal?Yes. We most definitely accept payments through PayPal. Credit Cards and Bank Tranfer are... Views: 159 |
Do you have Front-Page extensions?Front Page extensions is supported, however it is not installed by... Views: 184 |
Do you offer password protected directories?Yes. Using the powerful web-based control panel you can easily protect any directory without... Views: 173 |
Do you offer Server Side Includes (SSI)?Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you... Views: 177 |
Do you support Macintosh systems?Yes! You can use the Fetch program to transfer files from your MAC to our system. You can also... Views: 193 |
Do you support MP3 files?Yes we support MP3 files. We recommend you consider one of the higher plans if your site has mp3... Views: 183 |
Do your servers support XML?Yes, all of our Linux Cpanel servers support XML Views: 181 |
Does e-mail or FTP count against my bandwidth limit?Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth. Views: 172 |
How can you offer so much web space and bandwidth at your low prices?We have found that majorities of people are not going to need a great deal of storage or... Views: 175 |
How do I move my forum and database here?You can create a backup of it at your old host or, if your old host has phpMyAdmin installed,... Views: 179 |
I've seen web hosting cheaper than yours, what's the deal?Be wary of some providers that claim to give you everything for a few dollars per... Views: 174 |
Ok, I'm convinced, how do I transfer my domain name to you without downtime?To avoid downtime, please follow these procedures: 1) Sign up an account using our online order... Views: 176 |
What database do you offer?We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use... Views: 170 |
What happens if I exceed my allocated bandwidth?You will receive an automatic e-mail message warning you that you have reached 80% of your... Views: 175 |
What is your cancellation policy?With every Aussie Interconnect's hosting package we provide an Unconditional 30 day money back... Views: 171 |
What software do you run?We run the latest stable versions of RedHat Linux with the latest stable build of Apache, PHP,... Views: 177 |
When is my payment due?The first payment is due at the time your Activation Letter is sent (including services such as... Views: 165 |
Which platform of operating system do your servers use?Our servers use RedHat Linux and Apache Web Server, the best and the most reliable Internet... Views: 188 |
Why don't you offer phone support?We prefer support requests to come through our ticketing system or email for a variety... Views: 190 |
Why don't you offer unlimited bandwidth?There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth... Views: 165 |
Will I be able to check my emails when I am away from my home/office computer?Absolutely, we provide all our customers with their own web mail access. What this... Views: 185 |
Am I bound by contracts? No, absolutely not. When you sign up for web hosting with us, you are free to depart whenever... Views: 176 |
Are you a reseller for another hosting company?No. We own or lease all our own equipment, and manage it ourselves. Views: 182 |
BSB Information for Bank Transfer PaymentsOur bankers are - Commonwealth Bank 16 Brantome Street Gisborne, Victoria 3437... Views: 98 |
Can I keep my domain name when I change my web hosting company?Yes. If you registered your domain name with a host and now you want to move, you should find... Views: 172 |
I have found someone cheaper than you. Why? There will always be products cheaper on the market than the one that you choose. The reason... Views: 134 |
I'm confused or having trouble with the ordering process. Who should I contact for assistance?If you're having trouble ordering, let us help! You can contact our sales department at... Views: 2 |
Is there a minimum time commitment or contract for hosting?None. With Aussie Interconnect there are no contracts. We do not lock you into a long term... Views: 4 |
What is the difference between a domain and web hosting ?Web hosting is the provision of allocated space on a server that has a permanent connection to... Views: 166 |
What is the difference between a web host (IPP) and an ISP ?An ISP (Internet Service Provider) is a company that provides internet access via dialup and... Views: 177 |
What is Web Hosting?Web hosting allows you to use email and have a web site using your domain name. Create... Views: 162 |
What is your Billing Policy ?The following Billing Policy must be agreed by the Customer when ordering a hosting package from... Views: 165 |
What payment methods does Aussie Interconnect accept?Aussie Interconnect accepts payment via credit card (VISA, Mastercard), cheque/money order and... Views: 154 |