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Common FTP codes. What do they mean?Here's a list of some of the most common FTP codes you might see:100 Codes The requested action... Views: 167 |
Files are uploaded, but I still see your welcome page?If you have uploaded your files, but are still seeing the welcome page or a "parent... Views: 176 |
How can I make an FTP account for a subdomain?Inside your FTP Manager in CPanel, click "FTP Accounts". Now, simply create an FTP... Views: 159 |
How do I access a file on my Anonymous FTP site from my web browser?To access a file on your anonymous site use:... Views: 179 |
How do I access my main FTP account via a web browser?Type in: ftp://ftp.your-domain.com into the URL field on your web browser. Views: 182 |
How do I create an FTP account for a user?Follow these steps: Login to your control panel Under the FTP Tab (near bottom right... Views: 172 |
How do I create/access my secondary FTP accounts?Create your secondary FTP account via your control panel and then use these settings to... Views: 157 |
How do I setup and use SSH?For security purposes, we do not enable SSH access by default. You must contact our support... Views: 168 |
How do I setup Anonymous FTP?To log into your anonymous FTP account, you will need to connect to ftp://ftp.yourdomain.com... Views: 179 |
How do I upload via FTP in Dreamweaver?Once your web site created in Dreamweaver is complete and ready for publication... Views: 165 |
I am getting stuck trying to upload, what do I do?We have seen erratic behavior with some users who were located behind some industry-standard... Views: 184 |
I uploaded a new version of a file, but I still get the old one?There are several reasons for this problem to occur. First, and most commonly, the file is... Views: 166 |
I use another FTP product. Is it compliant with your servers?In general, as long as the software package supports FTP, it will work without a glitch on our... Views: 179 |
I'm getting a connection timeout error when using FTP...FTP Timeout - If you get this error it means it has been more than 300 seconds since your last... Views: 169 |
I'm getting a too many connection error when I connect via FTP...Too Many Connections Error - If you are getting this error, this means that more than 3 people... Views: 195 |
I've uploaded my files but my site is not coming up in my browser?When you FTP into your account, you will see 5 folders (tmp, mail, public_html, public_ftp and... Views: 174 |
Reserved directories which cannot be used...As you set up your site you will need to decide where to put different files and how to organize... Views: 173 |
What are my default FTP account settings?Your CPanel hosting comes with default FTP settings already in place. To utilize the default... Views: 171 |
What FTP software should I use and where do I get it?We use and highly recommend CuteFTP from Globalscape, Inc., as it is very stable and highly... Views: 191 |
What is FTP?Much like HTTP is a protocol for viewing web pages and sites, FTP (File Transfer Protocol) is a... Views: 168 |
What is SSH and do you support it?SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to... Views: 164 |
Will I have unlimited access to update my pages?You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and... Views: 164 |
How do I connect to my account via FTP using other software?Other software, including Cute FTP, Absolute FTP, Filezilla and many others should only require... Views: 171 |
How do I upload my web site via FTP?To start you will need an FTP program. You can use any standard FTP Client to upload... Views: 5 |
What are all of the files and directories I see when I log in?Upon logging into your account, you are restricted to only your account and cannot move outside... Views: 149 |
Where do I upload all of the files pertaining to my website?You need to upload files pertaining to your website to your "www" (mainwebsitehtml)... Views: 154 |